Delivery Information

Delivery Information

DELIVERY

Cinderella’s Closet sources clothing from many different manufacturers locally and worldwide, therefore shipping time is likely to vary depending on what you order and where you live.

For all UK orders, please allow approximately 2-4 weeks for delivery. A tracking number will be provided once your order ships out from our dedicated warehouse.

For all International orders, please allow 4-7 weeks for delivery. You may or may not receive a tracking number, but please rest assured that your order is definitely on it’s way.

Please consider that sometimes there will be delays due to postal delays, production and other external factors etc. Although these are often our of our control it’s completely normal and should not be a cause for concern if your order is late.

An order may be cancelled before it leaves the warehouse, however once your order ships out, we cannot refund under any circumstances.


If you do not receive your order within 8 weeks, please contact us at sales@cinderellas-closet.co.uk for a full refund.


RETURNS

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Additionally, we cannot offer a refund once your order has shipped. Please contact us for a refund or exchange after receiving your item.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

A 30% restock fee + return shipping charge applies on all returns. Once your order is received and verified for damages, we will refund 70% less the cost of shipping. 

Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable). 

Any item not in its original condition, is damaged or missing parts for reasons not due to our error


RETURNS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at support@cinderellas-closet.co.uk

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@cinderellas-closet.co.uk


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.